Support Code List for Printer Issues - PIXMA MX490, MX492
Article ID: ART165798
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Date published: 06/16/2016
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Date last updated: 04/30/2020
Description
Understand and resolve Support Codes when displayed on your computer and/or PIXMA MX490 / MX492 printer screen.
Solution
To identify the issue and take appropriate action, when an error occurs during printing (for example if the paper runs out or jams), the following occurs:
A troubleshooting message appears automatically on your computer screen.
An Error Code displays on your printer screen (LCD).
Idetify the Support Code
The error message appears on your computer screen and some errors include a Support Code (error number) for more information, as shown in the example below.