Your printer may not be detected during the wireless setup in the software installation. When the Check Printer Settings dialog box is displayed, try solutions 1 to 4 one by one in order.
Before you begin
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First make sure your printer and router are turned ON. Then, turn OFF every device and turn them ON again.
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Please position the printer and router with no obstacles between them.
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Select Redetect to continue the setup.
![](https://support.usa.canon.com/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0105955.png)
Confirm settings
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Make sure the wireless network (LAN) connection is active.
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Tap MENU (A) on the printer.
![Illustration of operation panel: Menu button highlighted in inset](https://support.usa.canon.com/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0119116.png)
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Use the left, right, up or down arrow
to select the Setup icon.
![Menu screen: Setup icon selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/setup_icon_selected.jpg)
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Use the left or right arrow
to select Device settings then tap OK.
![Device settings icon selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/device_settings_selected.jpg)
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Use the up or down
to select LAN settings, then tap OK.
![Device settings menu: LAN settings selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/LAN_settings_selected.jpg)
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Use the up or down
to select Confirm LAN settings, then tap OK.
![LAN settings menu: Confirm LAN settings selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/confirm_LAN_settings_selected.jpg)
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Use the up or down
to select WLAN setting list, then tap OK.
![Confirm LAN settings screen: WLAN setting list selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/WLAN_setting_list_selected.jpg)
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When WLAN setting list displays, confirm that Active is displayed in Connection.
If Active is not displayed in Connection (Inactive is displayed), the printer is not connected with the access point or the router. Please perform wireless setting setup again.
![WLAN setting list screen: Connection is active](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/WLAN_setting_list_screen.jpg)
For the procedures, refer to how to use the printer in a wireless connection.
Review the firewall security settings
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The Firewall software interferes with the necessary network communication.
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The operation of the Firewall security software may interfere with the communication for the wireless setup.
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Register the following files to the Firewall security software as a file with access permit, or perform the setup with Firewall paused.
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For Windows:
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For Macintosh®:
Refer to the instruction manual for the security software, or contact its manufacturer if you would like to stop the Firewall. Disconnect from the Internet before you disable the Firewall operation of the security software.
Review the router settings
Your access point or router setting may interfere with the wireless setup. Check your settings then perform the installation. Also, confirm if the access point or the router firmware is the latest version.
To update the firmware or change the settings, please refer to access point's (router) user manual, or you may contact the manufacturer for help.
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MAC address filtering function is enabled:
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The same SSID (Network name) is used between the computer and the printer, and the privacy separator or the network disconnection function is enabled:
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The different SSID (Network name) is used between the computer and the printer, and the privacy separator or the network disconnection function is enabled:
Use the same SSID (Network name) for the computer as the one for the printer.
Confirm the printer MAC Address
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Tap Menu (A) on the printer.
![Illustration of operation panel: Menu button highlighted in inset](https://support.usa.canon.com/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0119116.png)
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Use the left, right, up or down arrow
to select the Setup icon.
![Menu screen: Setup icon selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/setup_icon_selected.jpg)
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Use the left or right arrow
to select Device settings, then tap OK.
![Device settings icon selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/device_settings_selected.jpg)
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Use the up or down
to select LAN settings, then tap OK.
![Device settings menu: LAN settings selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/LAN_settings_selected.jpg)
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Use the up or down
to select Confirm LAN settings, then tap OK.
![LAN settings menu: Confirm LAN settings selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/confirm_LAN_settings_selected.jpg)
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Use the up or down
to select LAN setting list, then tap OK.
![Confirm LAN settings screen: WLAN setting list selected](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/WLAN_setting_list_selected.jpg)
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When LAN setting list is displayed, confirm the MAC address.
![WLAN setting list screen: MAC address example outlined in red](https://support.usa.canon.com/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX892/Network/MAC_address_example.jpg)
If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.