Ask a Question

An Error Message Is Displayed on the LCD - MX410

Article ID: ART167869 | Date published: 06/02/2017 | Date last updated: 04/28/2020
 

Description

This article contains a list of error messages that may be displayed on the LCD of your PIXMA MX410.

Solution

If an error message is displayed on the LCD, take the corresponding action described below.

Message

Action

Check ink

U051/U052/U053/U059

The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge. After that, push the Ink Cartridge Locking Cover until it clicks into place, then close the Scanning Unit (Cover).

If the error is not resolved, the FINE Cartridge may be damaged. 

Check ink

U075/U076

Make sure that each FINE Cartridge is installed in the correct position.

Check ink

U140

Appropriate FINE Cartridge is not installed.

Printing cannot be executed because the FINE Cartridge is not compatible with this machine.

Install the appropriate FINE Cartridge.

If you want to cancel printing, press the machine's Stop button.

Check ink

U150

The FINE Cartridge cannot be recognized.

Replace the FINE Cartridge.

 

Check ink

U162

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

 Note

  • If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

Check ink

U163

The ink has run out.

Replace the ink cartridge and close the Scanning Unit (Cover).

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

 Note

  • If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

Contact service center

The ink absorber is almost full.  Service will soon be required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Press the machine's OK button to continue printing. 

Printer error has occurred

5B00

The machine error has occurred.  Service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

 

Timeout error

Press [OK]

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Incompatible device

Disconnect the cable from direct print port

  • Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30.

  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
    When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.
    If the error is still not resolved, check if you can print another photograph.

Failed to scan the head alignment sheet

Press [OK]

Scanning the print head alignment sheet has failed.

Press the OK button to dismiss the error, then take the actions described below.

  • Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass.

  • Make sure the Platen Glass and the print head alignment sheet are not dirty.

  • Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.

    For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper.

  • Make sure if Print Head nozzles are clogged.

    Print the nozzle check pattern to check the status of the Print Head.

If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.

Aligning the Print Head Position (Mac)

Aligning the Print Head Position (Win)

Unsupported USB hub

Remove hub

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

Printer error has occurred

Contact service center

B200

You may be able to recover from this error by replacing the ink cartridges.

 Learn more about troubleshooting the B200 error.

Printer error has occurred

****

"****" is displayed in the alphanumeric character and depends on the error occurred.

  • 5100 is displayed:

    Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.

     Important

    • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

  • In other cases:

    Turn off the machine, and unplug the power cord of the machine from the power supply.

    Plug the machine back in and turn the machine back on.

     

     Important

    • If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

Load paper

Load paper and press [OK]

Reload the paper correctly and press the OK button.

 Note

  • When sending faxes before printing out received data, press the Stop button to resolve the error. After you press the Stop button to resolve the error, ensure to press the FAX button in order to print out data remained in the machine's memory.

Document in ADF

Press [OK]

The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.

Document Jams in the ADF

Failed to scan document

Press [OK]

No document in the ADF.

Press the OK button to resolve the error, then operate again after loading documents.

Close the feeder cover

[OK] ->Eject the document

Documents remain in the ADF.

Press the OK button to eject documents and press the Stop button to stop ejecting.
To continue scanning, operate on the application. The scanning from the ADF may not be supported depending on your application software. For details, refer to the instruction manual of your application.

Document too long

Press [OK]

The document is too long or is jammed in the ADF.

Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.

Document Jams in the ADF

Check page size

Press [OK]

Paper other than A4, Letter, or Legal-sized paper or 8.5 x 14 inches paper is loaded.

Load A4, Letter, or Legal-sized paper or 8.5 x 14 inches paper.

Open the paper output tray

[OK] ->Continue printing

Open the Paper Output Tray, then press the OK button.

Cover is open

You opened the Scanning Unit (Cover) during an operation.

Return the Scanning Unit (Cover) to its original position.

Paper jammed

Clear paper jam and press [OK]

If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.

Paper Jams

Data error

Press [OK]

A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.

 Important

  • If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

Press the OK button.

After pressing the OK button, the list of the faxes deleted from the machine's memory will be printed.

For details, refer to Summary of Reports and Lists.


 

Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
 
Please provide your comments