A Support Code Is Displayed - MG7120
Article ID: ART143908 | | | Date published: 05/13/2015 | | | Date last updated: 04/26/2019 |
Description
A Support Code Is Displayed - MG7120
Solution
A Support Code Is Displayed
ID: 8201860600_ EN_ 4
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Issue |
The support code appears on the touch screen and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the touch screen or the computer screen and take the appropriate action.
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Cause |
Support Code=1600 |
Summary |
<Message>
The ink may have run out.
Replacing the ink tank is recommended.
<Cause>
If the lamp on the ink tank is flashing, ink may have run out.
<Action>
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, tap OK on the machine with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
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See Also | |
Cause |
Support Code=1401, 1403, 1405 |
Summary |
<Message>
- Print head is not installed.
Install the print head.
- The type of print head is incorrect.
Install the correct print head.
<Cause>
The print head may be damaged.
<Action>
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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See Also | |
Cause |
Support Code=1680 |
Summary |
<Message>
Some ink tanks are not installed in place.
<Cause>
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
<Action>
Confirm that the ink tanks are installed in the appropriate positions.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1681 |
Summary |
<Message>
More than one ink tank of the following color is installed.
<Cause>
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
<Action>
Confirm that the ink tanks are installed in the appropriate positions.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1683 |
Summary |
<Message>
The remaining level of the ink cannot be correctly detected.
Replace the ink tank.
<Cause>
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
<Action>
Replace the ink tank and close the operation panel.
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Touch the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
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See Also | |
Cause |
Support Code=1660 |
Summary |
<Message>
The following ink tank cannot be recognized.
<Cause>
The ink tank is not installed.
<Action>
Install the ink tank.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1684 |
Summary |
<Message>
The following ink tank cannot be recognized.
<Cause>
The ink tank cannot be recognized.
<Action>
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine.
Install the appropriate ink tank.
If you want to cancel printing, touch the machine's Stop button.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1410, 1411, 1412, 1413, 1414, 1415 |
Summary |
<Message>
The following ink tank cannot be recognized.
<Cause>
The ink tank cannot be recognized.
<Action>
Open the operation panel and replace the ink tank which lamp is off.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1688 |
Summary |
<Message>
The ink has run out.
Replace the ink tank.
<Cause>
The ink has run out. (The lamp on the ink tank flashes.)
<Action>
Replace the ink tank and close the operation panel.
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Touch the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
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See Also | |
Cause |
Support Code=1850 |
Summary |
<Message>
Open the inner cover, set the disc tray and tap [OK].
<Cause>
The inner cover (the cover of the disc tray) is closed.
<Action>
Open the inner cover, attach the disc tray properly, then tap OK on the touch screen to dismiss the error.
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See Also | |
Cause |
Support Code=1855 |
Summary |
<Message>
Open the inner cover, set the disc tray and tap [OK].
<Cause>
The inner cover (the cover of the disc tray) has been closed.
<Action>
Open the inner cover, then tap OK on the touch screen to dismiss the error.
Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.
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See Also | |
Cause |
Support Code=1700, 1710 |
Summary |
<Message>
The ink absorber is almost full.
Tap [OK] to continue printing.
Contact the service center for replacement.
<Cause>
The ink absorber is almost full.
<Action>
Tap OK on the touch screen to continue printing. Service will be required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
Support Code=5B00, 5B10 |
Summary |
<Message>
Ink absorber full.
Contact the service center for replacement.
<Cause>
Printer error has occurred.
<Action>
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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See Also | |
Cause |
Support Code=2500 |
Summary |
<Message>
Auto head alignment failed.
Tap [OK] and redo the operation.
<See manual>
<Cause>
The cause of following may have occurred the failure of Automatic Print Head Alignment.
<Action>
Tap OK on the touch screen to dismiss the error, then take the actions described below.
After carrying out the above measures, if the problem continues after aligning the Print Head again, tap OK on the touch screen to dismiss the error, and then perform Manual Print Head Alignment.
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See Also | |
Cause |
Support Code=B200 |
Summary |
<Message>
An error has occurred. The printer needs repair.
Follow the steps below.
1. Turn the device off and unplug the power cord from the power supply.
2. See the manual and contact the service center.
<Cause>
An error requiring you to contact the service center has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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See Also | |
Cause |
Support Code=5100 |
Summary |
<Message>
Protective material is left on the holder. Remove it and turn off power then back on.
<Cause>
Printer error has occurred.
<Action>
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.
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See Also | |
Cause |
Support Code=6001, 6002 |
Summary |
<Message>
Printer error has occurred.
Follow the steps below.
1. Turn the device off.
2. Open the paper output tray, then turn the device on again.
If problem persists, see the manual and contact the service center.
<Cause>
Printer error has occurred.
<Action>
If the paper output tray is closed, open it.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
Support Code=5011, 5012, 5200, 5400, 5C00, 5C20, 6000, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6934, 6935, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6B10, 6B20, C000 |
Summary |
<Message>
Printer error has occurred.
Follow the steps below.
1. Cancel printing, then turn the device off.
2. Turn the device on again.
If problem persists, see the manual and contact the service center.
<Cause>
Printer error has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
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See Also | |
Cause |
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Summary |
If Support Code=6910 is displayed, follow the procedures below.
1. Temporarily turn off the power of all other devices on the network.
2. Set the [ IPv6 settings ] of the machine to [ Inactive ].
3. Place the machine in a different location.
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See Also | |
Cause |
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Summary |
If the problem is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
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Summary |
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See Also |
SIMS Doc Id
8201860600