If you try to print and see a message that the printer is offline, here are some things to check.
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Make sure that the printer is plugged in and powered on.
- You may need to power cycle the printer and wireless router to restore network communication.
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Make sure that the printer and computer are connected to the same network.
To verify this, print out the network settings for the printer and check the network name (SSID). Then check the network name for Windows or check the network name for Mac® to make sure it matches the printer's network.
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If the printer is far away from the wireless router, its signal strength may be low. Move the printer closer to the router.
To check signal strength, print out the network settings. The higher the percentage, the stronger the signal.
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If you use a Windows PC, make sure that the "Use Printer Offline" option isn't enabled. To check, follow these steps:
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Hold down the Windows key on the keyboard and type the letter R. This opens a Run box.
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In the Run box, type control printers, and select OK.
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Right-click on the icon for your printer, then select See what's printing.
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Select the Printer menu, then remove the check from Use Printer Offline.
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Try to print again.
If this doesn't resolve the problem
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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