Cause
Paper is jammed inside the rear cover.
Action
If the paper is jammed inside the rear cover, remove the paper following the procedure below.
Important
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The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
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Rotate the machine so that the rear side of the machine faces toward you.
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If the protective material for the rear cover remains attached, remove it.
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Slide the rear cover to the left then open it.
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Pull out the paper slowly.
Note
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Close the rear cover then slide it to the right.
Slide the rear cover so that the mark on the rear cover aligns with the mark on the machine.
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Reload the paper, and tap OK on the touch screen of the machine.
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If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and tapping OK on the touch screen of the machine, the machine resumes printing from the page where the paper was jammed.
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If the paper is jammed while printing from a computer or copying in progress:
After clearing the paper jam error and tapping OK on the touch screen of the machine, then the machine resumes printing from the next page where the paper was jammed.
As the page where the paper was jammed is not printed, reprint if necessary.
When the paper is jammed while duplex printing or duplex copying is in progress, it is possible that the printing or copying order is not as you expect if you resume printing after clearing the paper jam error. In this case, cancel printing and reprint from the beginning.
When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in progress, it is possible that some pages are not printed if you resume printing after clearing the paper jam error. In this case, cancel printing and reprint from the beginning.
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If you turned off the machine while taking the appropriate action of the paper jam error:
All print jobs in the queue are canceled. Reprint if necessary.
Note
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When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
Align the paper guides with the both edges of the paper when you load paper.
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We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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