If you perform automatic duplex printing (print on both sides of the paper) and the paper jams, follow the steps below.
-
Remove jammed paper.
- Load paper in cassette properly.
- When you load A4 or Letter-sized paper in the cassette, make sure you have extended it.
-
Print or copy the document or photo again.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________