Review the information below to resolve the error message.
Before you begin
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The error messages and operations may vary based on the device you use.
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For errors on non-Canon PictBridge (Wi-Fi) compliant devices, check the support code (error number) displayed on the printer's LCD and take the appropriate action to clear the error.
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Refer to the instruction manual for solutions on the errors indicated on the PictBridge (Wi-Fi) compliant device. Please contact the device's manufacturer for further questions.
Resolve error messages on the PictBridge (Wi-Fi) compliant device
Error Message
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Solution
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Printer in use
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Wait for the print job to finish.
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Wait for the warm up cycle to finish.
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Complete paper information registration.
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The printer will start to print automatically when it's ready.
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No paper
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Paper jam
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Select Stop in your PictBridge (Wi-Fi) compliant device to stop the print job.
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Check the support code on the printer's LCD and remove the paper.
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Reload the paper and print again.
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Printer cover open
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No print head
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Waste tank full / Ink absorber full
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No ink / Ink cassette error
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Hardware Error
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Printer error
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If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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