Error: "A double paper-feed has occurred. Please check the document and the scanned image on the display and scan the document again."
Article ID: ART136284
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Date published: 05/13/2015
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Date last updated: 11/10/2015
Description
If you receive this error and there it is obvious that a double paper-feed has not occurred, you may need to update your CaptureOnTouch to the latest version.
Solution
Error: "A double paper-feed has occurred. Please check the document and the scanned image on the display and scan the document again."
If you receive this error and there it is obvious that a double paper-feed has not occurred, you may need to update your CaptureOnTouch to the latest version. Please go to our website and download the latest version.