If you get a Support Code 6900 message on your PIXMA MG series printer, there may be a simple remedy.
Action
Try performing a hard reset on your printer:
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Turn the printer OFF, and unplug the power cord from the power supply.
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Plug the printer in and turn the printer back ON.
If this does not work, your printer will require service or replacement.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.