If you experience the error code 1300 on your printer, refer to the information below to resolve this error.
Cause
Paper is jammed in paper output slot or in rear tray.
What to Do
Remove the jammed paper following the instructions below.
-
Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Note
-
Reload paper and select OK on the LCD.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing.
Note
- When reloading the paper, make sure you are using suitable paper and loading it correctly.
- We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.
If the measures above do not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
TS5020 Page