Support Codes - MAXIFY MB5020 Printer
Article ID: ART117406 | | | Date published: 05/12/2015 | | | Date last updated: 03/18/2020 |
Description
Solution
The support code appears on the touch screen and the computer screen when an error occurs.
Support Code means the error number, and it appears with an error message.
When an error occurs, check the support code that displays on the touch screen or the computer screen and reference the table below to take the appropriate action.
Support Code | Cause | Action |
---|---|---|
1600 |
Ink may have run out. |
|
1660 |
The ink tank is not installed. |
|
1688 |
The ink has run out. |
|
1754 |
The ink tank is not installed properly. |
Once you remove an ink tank, the machine won't operate until you install a new one. It won't operate even if you try to reinstall the old tank. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
|
1755 |
The ink has run out. |
|
5500 |
Ink tank has not been properly recognized. |
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
|
1700 |
The ink absorber is almost full. |
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
|
5B00 |
Printer error has occurred. |
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
|
2500 |
Automatic print head Alignment failed, because: Print head nozzles are clogged. Paper other than A4 or Letter size is loaded. The paper output slot is exposed to strong light. |
Tap OK on the touch screen to dismiss the error, then do the following:
If the problem continues after print head alignment, tap OK on the touch screen to dismiss the error, then perform a manual print head alignment. |
B202 |
An error that requires you to contact the service center has occurred. |
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
|
5100 |
Printer error has occurred. |
When you clear the jammed paper or protective material, be careful not to touch the clear film or the white belt. If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged
|
5011 |
Printer error has occurred. |
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
|
6000 |
Printer error has occurred. |
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
1. Temporarily turn off the power of all other devices on the network. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
|
Good to know
How to disable the IPv6 Settings of the Machine
1. Select Setup on the operation panel.
2. Select Device settings.
3. Select LAN settings.
4. Select Other settings.
5. Select CP/IP settings.
6. Select IPv6.
7. When a message displays, select Yes.
8. Select Enable/disable IPv6.
9. In the screen displayed, select Inactive.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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