If you try to print and see a message that the printer is offline, here are some things to check.
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Make sure the printer is plugged in and turned ON.
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Reseat the USB cable to make sure the connections are secure. Make sure that the printer is connected directly to the computer and not into a USB hub.
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If you're using a Windows PC, make sure that the "Use Printer Offline" option is not enabled. To check, follow these steps.
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Hold down the Windows
key on the keyboard and type the letter R. This opens a Run box.
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In the Run box, type control printers, then select OK.
![Control printers types into Run box](/library/CANON/CITS_TECH_SUPPORT/type_control_printers.jpg)
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Right-click on the icon for your printer, then select See what's printing.
![Printer icon selected, then drop-down shown with See what's printing selected.](/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MX%20Series/PIXMA%20MX712/see_whats_printing_win.jpg)
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Select the Printer menu, then remove the check from Use Printer Offline.
![Use Printer Offline shown with checkmark next to it (you need to unselect this)](/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MG%20Series/PIXMA%20MG6620/uncheck_use_printer_offline.jpg)
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Try to print again.
If this doesn't resolve the problem