LCD Error Messages - MG4120
Article ID: ART114140 | | | Date published: 05/11/2015 | | | Date last updated: 04/28/2020 |
Description
Learn about the error messages that can be displayed on the screen of the PIXMA MG4120.
Solution
An Error Message Is Displayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
In addition, the following button pushes are valid when an operator call error occurs:
- ON button: To turn the printer off and on again.
- OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.
- Stop button: To cancel the job at error occurrence, and to clear the error.
Message |
Action |
---|---|
U051 Print head is not installed. Install the print head. U052 The type of print head is incorrect. Install the correct print head. |
|
U059 Appropriate ink cartridge is not installed. Install the appropriate ink cartridge. |
Appropriate ink cartridge is not installed. Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
|
U053 The following ink cartridge cannot be recognized. |
The FINE cartridge is not installed properly. Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover. If the error is not resolved, remove the FINE cartridges, then install them again. Click here for detailed instructions.
|
U075/U076 Some ink cartridges are not installed in place. |
Make sure that each FINE cartridge is installed in the correct position. |
U140 The following ink cartridge cannot be recognized. |
Appropriate ink cartridge is not installed. Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
|
U150 The following ink cartridge cannot be recognized. |
The FINE cartridge cannot be recognized. Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. |
U162 The ink may have run out. Replacing the ink cartridge is recommended. |
The ink may have run out. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Click here for instructions to replace an ink cartridge. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. Note
|
U163 The ink has run out. Replace the ink cartridge. |
The ink has run out. Replace the ink cartridge and close the paper output cover. Click here for instructions to replace an ink cartridge. If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition. Note
|
Data of supported types are not saved. |
Note
|
Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large. |
|
The specified PDF file contains unprintable data. Some portions may not be printed. |
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer. Click here for instructions to print a PDF file from the computer. |
The ink absorber is almost full. Select to continue printing. Contact the service center. |
The ink absorber is almost full. Press the machine's OK button to continue printing. |
Contact the service center. |
The machine error has occurred.
|
Timeout error has occurred. |
Some errors occurred while copying and a certain time passed. Press the OK button to dismiss the error, and try to copy again. |
Paper output tray is closed. Open the paper output tray | Open the tray |
Paper output cover is open. Close the paper output cover | Close the paper output cover |
There is no paper. Load paper and press (OK) | Load paper. Click here for detailed instructions. |
Paper Output Slot The paper is jammed. |
Remove the jammed paper, reload paper and press the OK button. Click here for detailed instructions to clear a paper jam. |
Failed to scan head alignment sheet. Check orientation/position and check that platen/sheet is clean. <See manual> |
Scanning the print head alignment sheet has failed. Press the OK button to dismiss the error, then take the actions described below.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver. See Perform Print Head Alignment for details.
|
B200 Printer error has occurred. Unplug the power cord and contact the service center. |
You may be able to recover from this error by replacing the ink cartridges. |
**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual. For Example: 6500, 6A80, 5C00, 5700, 5400, 5B00, 5200, 6800, 5110, 9000, C000, 6C10 |
"****" is displayed in the alphanumeric character and depends on the error occurred. For example: 6000 , 5400, 5B05, etc. 5100 is displayed:
|
Remove the protective material or tape if it is attached to the holder. |
The protective material for the FINE cartridge or the tape remains attached. Check the inside of the machine. If the protective material or the tape remains attached, remove it. Click here for instructions to remove packing material from the printer.
|
Scanner is not operating correctly. |
Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. |
The card is currently writable from PC. Set to [Not writable from PC]. |
The card slot is set to Writable from USB PC or Writable from LAN PC. You cannot print from the memory card or save the scanned data to the memory card when the card slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute under Device user settings. |
Power was not turned off correctly the last time. Press the button when turning power off. |
The power cord may have been unplugged last while the machine was still on. Press the OK button to dismiss the error. |
Cannot print the data. |
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again. See Supported Ink Cartridges for details. |
Cannot connect to the server. Please wait a while and try again. |
You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted. Press the OK button to dismiss the error, then try again after a while. |