The camera is not recognized by the computer (Windows 8)
Article ID: ART116156 |
| |
Date published: 05/12/2015 |
| |
Date last updated: 03/17/2016 |
Description
The camera is not recognized by the computer (Windows 8)
Solution
The camera is not recognized by the computer (Windows 8)
ID : 8201846200 _ EN _ 4
|
Solution |
Follow the steps below if the camera is not recognized your Windows 8 PC.
1. Try connecting the camera to a different USB terminal.
If there are multiple USB terminals on your computer, connecting the cable to a different USB terminal may allow the camera to be recognized by the computer.
2. Try using the Device Manager
1. ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065676.gif) Move the pointer to the bottom right to display the Charms Bar. ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065677.gif) When the Charms Bar is displayed, select [Settings], then ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065678.gif) select [Control Panel].
2. Click [Hardware and Sound].
3. Click [Device Manager].
4. Click [Portable Devices].
5. ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065676.gif) Click the model name of your camera, then ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065677.gif) click [ ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0156508.gif) ].
6. Click [OK].
7. Click [ ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0156511.gif) ].
8. If the camera is recognized by the computer, the following window will appear.
NOTE
- If the [Tap to choose what happens with this device] screen appears in the upper right of the desktop, the screen may turn off.
- If you would like to import images, start EOS Utility and follow the procedures explained below.
1. Click [Tap to choose what happens with this device].
2. Select [Page for Canon EOS (camera model number)].
3. Select [EOS Utility].
4. EOS Utility will start.
- For more information on importing images using EOS Utility, see the EOS Utility instruction manual on the CD-ROM that came with your computer.*
*If the abovementioned items (EOS Utility software /Instruction Manual) were not included with you camera, please download them from the Canon homepage.
|