|
Support Code List - iX6820
Article ID: ART170298 |
| |
Date published: 05/10/2018 |
| |
Date last updated: 04/30/2019 |
Description
Alarm Lamp Flashes - iX6820
Support Code Error List
Solution
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashes
|
Cause
|
Support Code
|
2 flashes
|
There is no paper in the rear tray.
|
1000
|
The paper size in the print settings and the size of the loaded paper do not match.
|
2100, 2101
|
3 flashes
|
The front cover is closed.
|
1250
|
Paper is jammed in the paper output slot or in the rear tray.
|
1300
|
4 flashes
|
If the lamp on the ink tank is flashing, ink may have run out.
|
1600
|
The ink tank is not installed.
|
1660
|
5 flashes
|
The print head may be damaged.
|
1401, 1403, 1405
|
7 flashes
|
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
|
1680
|
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
|
1681
|
8 flashes
|
The ink absorber is almost full.
|
1700, 1701
|
11 flashes
|
Automatic Print Head Alignment failed.
|
2500
|
Cannot perform printing with the current print setting.
|
4103
|
12 flashes
|
You cannot print the contents on CREATIVE PARK PREMIUM.
|
4100
|
13 flashes
|
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
|
1683
|
14 flashes
|
The ink tank cannot be recognized.
|
1684
|
15 flashes
|
The ink tank cannot be recognized.
|
1410, 1411, 1412, 1413, 1414
|
16 flashes
|
The ink has run out. (The lamp on the ink tank flashes.)
|
1688
|
21 flashes
|
The printer cannot detect the paper size.
|
2103
|
22 flashes
|
The printer has detected that the paper has been fed aligned to one side.
|
2102
|
Support Code Corresponding to the Number of Alternate Flashes of the POWER Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashes
|
Cause
|
Support Code
|
2 flashes
|
Printer error has occurred.
|
5100
|
7 flashes
|
Printer error has occurred.
|
5B00, 5B01
|
10 flashes
|
An error requiring you to contact the service center has occurred..
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
|
B200
|
Other cases than above
|
Printer error has occurred.
|
5101, 5200, 5400, 5700, 5C00, 5C20, 6000, 6001, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A80, 6A81, 6A90, C000
|
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
|