PRO-100 Support Codes
Article ID: ART175469 | | | Date published: 10/03/2019 | | | Date last updated: 10/03/2019 |
Description
Solution
Support Code |
Number of flashes/Cause |
Action |
---|---|---|
1000 1001 1002 1006 |
Two flashes: Printer is out of paper./The disc tray is not attached./Paper does not feed. |
Reload paper in the cassette or the manual feed tray and press the RESUME/CANCEL button on the printer. When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("K" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the RESUME/CANCEL button.
|
1250 1261 1270 1300 1308 |
Three flashes: Paper output tray is closed./Feed slot cover is opened./Manual feed tray is in the paper jam clearing position./Cannot print on a printable disc./Paper jams. |
If the error still remains, paper may be jammed. Remove the jammed paper, reload paper in the printer, and then press the RESUME/CANCEL button on the printer.
|
1600 1660 |
Four flashes: The ink tank is not installed./Ink tank is not installed properly./Ink may have run out. |
If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
|
1401 1403 1405 |
Five flashes: Print head is not installed./Print head is defective. |
Install the print head. If the print head is already installed, remove the print head once and then reinstall it. If the error is still not resolved, the print head may be damaged. Contact the service center. |
1850 1851 1855 1856 1858 1859 185A |
Six flashes: The inner cover (the cover of the disc tray) is opened or closed. |
|
1680 1681 |
Seven flashes: Ink tank is not installed in the correct position. |
Confirm that the ink tanks are installed in the appropriate positions.
|
1700 |
Eight flashes: Ink absorber is almost full. |
The ink absorber is almost full. The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning. Press the printer's RESUME/CANCEL button to continue printing. Contact the service center. |
2001 |
Nine flashes: The digital camera or digital video camcorder connected is not compatible with this printer. |
Check the device connected to the printer. Printing photos directly is possible only with a PictBridge compliant device. |
- |
Nine flashes: The printer has not received a response from the digital camera. |
A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. Perform necessary operations before connecting your device referring to its instruction manual. If the error is not yet resolved, check if you can print another photograph. |
1062 2500 |
Eleven flashes: The Page Size setting does not match the size of the paper loaded in the printer./Automatic Print Head Alignment failed. |
When performing an ordinary print job:
When performing Automatic Print Head Alignment:
After carrying out the above measures, if the problem continues after aligning the print head again, press the RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment.
When printing the nozzle check pattern or performing Manual Print Head Alignment: Other than A4/Letter-sized paper is loaded. Press the RESUME/CANCEL button on the printer to clear the error, and load A4/Letter-sized paper in the rear tray. Then try performing again. When printing the nozzle check pattern or performing Manual Print Head Alignment, be sure to set the paper in the rear tray. |
4100 |
Twelve flashes: Cannot print the contents on CREATIVE PARK PREMIUM. |
You cannot print the contents on CREATIVE PARK PREMIUM. When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again. |
1683 |
Thirteen flashes: The ink level cannot be detected. |
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.) Replace the ink tank and close the top cover.
Printing with an ink tank that was once empty may damage the printer. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks. Note
|
1684 1750 |
Fourteen flashes: Ink tank cannot be recognized. |
The ink tank cannot be recognized. Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer. Install the appropriate ink tank.
If you want to cancel printing, press the printer's RESUME/CANCEL button. |
1410 1411 1412 1413 1414 1415 1416 1417 |
Fifteen flashes: Ink tank cannot be recognized. |
The ink tank cannot be recognized. (The lamp on the ink tank is off.) Replace the ink tank.
|
1688 |
Sixteen flashes: The ink has run out. |
The ink has run out. (The lamp on the ink tank flashes.) Replace the ink tank and close the top cover.
Printing under the current condition may damage the printer. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition. Note
|
2002 |
Nineteen flashes: An unsupported USB hub is connected. |
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer. |
2103 |
21 flashes: The printer cannot detect the paper size. |
Press the printer's RESUME/CANCEL button to dismiss the error, then try to print again. If this error occurs even you load paper of the same size as the setting, set the printer not to detect the width of the paper using the printer driver. |
POWER Lamp Flashes and Alarm Lamp Flashes Orange Alternately
If the POWER lamp flashes and the Alarm lamp flashes orange alternately, it may be possible that an error requiring you to contact the service center has occurred.
Take an appropriate action referring to the table below.
Support Code |
Number of flashes |
Action |
---|---|---|
5100 |
Two flashes: |
Cancel printing, and turn off the printer. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the printer again. Important
|
B200 |
Ten flashes: |
Turn off the printer, and unplug the power cord of the printer from the power supply. Contact the service center. |
5110 5200 5400 5700 5B00 5C00 5C20 6000 6010 6500 6502 6800 6801 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6A00 6B00 9000 B400 |
Other cases than above: |
Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. |