Common Problems and Solutions - The CapturePerfect and CaptureOnTouch plug-ins and Captiva Cloud do not function.. (DR-F120)
Article ID: ART117439
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Date published: 05/12/2015
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Date last updated: 08/15/2015
Description
This section provides recommended solutions to common problems.
Solution
Common Problems and Solutions
Problem: The CapturePerfect and CaptureOnTouch plug-ins and Captive Cloud do not function.
Solution: - Install .NET Framework if it is not already installed. - If you are using Windows Server 2008 R2 / Windows Server 2012 R2, verify that Microsoft .NET Framework is enabled. If .NET Framework is disabled on the operating system, the above applications will not function.