ScanGear (Scanner Driver) Error Messages - PIXMA TS5020

Article ID: ART167787

Date published: 05/04/2017

Date last updated: 08/02/2022

Description

This article lists scanner driver errors and their meanings that you may encounter when scanning with the PIXMA TS5020 on a Windows PC.

Solution

ScanGear (Scanner Driver) Error Messages

If an error message for ScanGear (scanner driver) appears, check the error code and follow the corresponding solution.

Error Code	Error Message	Solution
1 4 10 122 151 175 176 177	Error in scanner. Turn off scanner and follow instructions in User's Guide. Scanner driver will be closed.	Make sure that your scanner or printer and the computer are connected correctly. Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website. For how to delete MP Drivers, see Deleting the Unnecessary MP Drivers. Your scanner or printer may be damaged. Restart the computer, then reconnect yourscanner. If the same error message still appears, service is required. For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
140	Printer is in use or an error has occurred.Check status. Scanner driver will be closed.	Wait for the device operation to finish, then scan.
145	Cannot communicate with scanner for these reasons: - Scanner is turned off. - Scanner is disconnected. (It is disconnected from LAN, if using on LAN.) Please check and try again. Scanner driver will be closed.	Make sure that your scanner or printer is turned on. Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website. For how to delete MP Drivers, see Deleting the Unnecessary MP Drivers Make sure that the selected application source is correct. Refer to the application's manual for details. Check the printer status. With USB connection, check the connection of the USB cable and reconnect as required. With network connection, check the connection status and reconnect as needed. With network connection, specify thescanner to use with IJ Network Scanner Selector EX. Refer to "Network Scan Settings" for the setting procedure.
155	Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed.
156	Cannot communicate with scanner for these reasons: - Scanner is turned off. - USB cable is disconnected. Please check and try again. Scanner driver will be closed.
157	Cannot communicate with scanner for these reasons: - Scanner is turned off. - (If using Wired LAN connection) It is disconnected from Wired LAN. - (If using wireless LAN connection) Signal strength is poor due to obstructions. - Network connection is prohibited by security software. - Different scanner on the network is selected. Please check and try again. Click [Scanner Selection] if you want to select another scanner. Scanner driver will be closed.
152	Running out of memory. Increase available memory. Scanner driver will be closed.	The memory required to start ScanGear(scanner driver) cannot be obtained; exit other applications.
201	A required file is missing or corrupted, or settings are incorrect. Try the installation again. Scanner driver will be closed.	Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website. For how to delete MP Drivers, see Deleting the Unnecessary MP Drivers.
202	An internal error has occurred. Scanner driver will be closed. Take the following measures. - Check the scanner status. - Restart the scanner. - Restart the computer, then try again. - Reinstall the scanner driver.	An internal error has occurred. Take the following measures. Check the scanner status. Restart the scanner. Restart the computer, then try again. Reinstall MP Drivers. Click Control Panel > System and Security > Administrative Tools, and then double-click Services to check if WIA(Windows Image Acquisition) is running or in started state. There may be interference with other drivers; delete unnecessary drivers. Your application may not properly comply with TWAIN. Scan using another application.
203	There is not enough free disk space to complete the scan. Scanner driver will be closed.	Delete unnecessary files on the hard disk and scan again.
206	The scanner is not available while in use by another application or user.	Exit the ScanGear in use.
207	Scanner is not selected. Click [Scanner Selection] to select scanner. Scanner driver will be closed.	With network connection, specify thescanner to use with IJ Network Scanner Selector EX. Refer to "Network Scan Settings" for the setting procedure.
208	IJ Network Scanner Selector cannot be found. Reinstall scanner driver. Scanner driver will be closed.	Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website. For how to delete MP Drivers, see Deleting the Unnecessary MP Drivers.
250	An error has occurred. Turn the device off and then back on. Scanner driver will be closed.	Turn the device off and then back on.
252	Cannot write or read file.	Exit running applications, check that there is sufficient free space on the hard disk, then scan again.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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ScanGear (Scanner Driver) Error Messages - PIXMA TS5020

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ScanGear (Scanner Driver) Error Messages