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Secure Digital (SD) card compatiblity information
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SD / SDHC Card Compatibility Information. Canon camera and camcorder models have been designed to be fully compatible with memory cards that adhere to their respective card standards. Below is a chart reflecting the standards supported by our current models. To ensure card compatibility with your camera or camcorder model, please contact the memory card manufacturer for further information and assistance in determining card compatibility.
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The VIXIA HF and HG series support both SD as well as SDHC memory cards
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Refer to the table below for card compatibility information. ... SD Speed Class ... SD Memory Cards 64 MB or less ... 128 MB or more ... SDHC Memory Cards
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Delete some recordings or initialize the VIXIA HG20 or HG21's hard disk drive
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If the VIXIA HG20 or HG21's hard drive or SD memory card becomes full the camcorder will not respond when the Start/Stop button is pressed. Delete some recordings to free up disc space or initialize (format) the hard disc or card to erase all recordings on the camcorder.
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Transferring Images or Files to a Memory Card or USB Flash Drive (Windows 8)
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In Windows 8, there are two easy ways to transfer your images from the computer to a memeory card or USB flash drive: Copy and Paste Plug the your USB flash drive into an available USB port or insert your memory card into an available slot or memory card reader.
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Turn off the drop sensor when using the camcorder during strong vibration
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The drop sensor detects when the camcorder is dropped or bumped and activates a protection mechanism to help prevent hard disk damage. While the mechanism is active,
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Explanation of the VIXIA HG10, HG20 and HG21 camcorders drop sensor
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The drop sensor detects when the camcorder is dropped or bumped and activates a protection mechanism to help prevent hard disk damage. While the mechanism is active,
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The camcorder can only record in MXP/FXP mode to Class 4 or Class 6 memory cards
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The camcorder can only record in MXP/FXP mode to memory cards which report to the camcorder a speed class of Class 4 or Class 6. Cards which do not report these card speeds to the camera will not be able to record at the higher quality settings. NOTE:
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Changing drive letters to make the camcorder available
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Removable disk does not appear in Windows Explorer. Create a new volume on a local disk an existing mapped network drive is no longer available in Windows Explorer Plug in a removable disk with existing volumes the new drive is not available in Windows Explorer Plug in a removable drive (for example, a USB floppy drive or PCMCIA flash card ) the new drive appears in Windows Explorer, but when you open it the contents of the existing drive are
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How do i get parts for my camcorder?
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Items purchased directly from the Parts Ordering Center are not returnable, and there is a chance that they will not correct your issue. Spare parts sold through the Parts Ordering Center do not come with installation or setup instructions. We ask that you allow us to troubleshoot your unit first in order to help diagnose the cause of the issue you are having.
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Computer system requirements for the software bundled with the VIXIA HG20, HG21, and HF11
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Windows Windows XP/Windows 2000: Pentium 500 MHz or better RAM Windows Vista: 512 MB or more Windows XP/Windows 2000: 256 MB or more Interface
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