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Items purchased directly from the Parts Ordering Center are not returnable, and there is a chance that they will not correct your issue. Spare parts sold through the Parts Ordering Center do not come with installation or setup instructions. We ask that you allow us to troubleshoot your unit first in order to help diagnose the cause of the issue you are having.

Fitting the camcorder to a tripod

Do not use tripods with fastening screws longer than 5.5mm, as they may damage the camcorder. The camcorder cannot be mounted on tripods with fixed camera positioning pins.

Explanation of the difference between dynamic and standard modes with the FS40 and FS400

Please set [Image Stabilizer ] to [Off ] when the camcorder is mounted on a tripod.

A vertical smear appears in the video. Objects seem to be leaning in the video. The video looks stretched or rubbery. Black or dark bands occur in the video during playback.

1. Try recording using a faster frame rate. 2. Mount the camcorder to a tripod. Problem: Black or dark Bands occur in the video during playback.

Changing drive letters to make the camcorder available

Removable disk does not appear in Windows Explorer. This behavior occurs if you map a network drive to the first available drive letter after the drive letters for the local volumes and CD-ROM drives. When you install a new device or volume, Mount Manager, which assigns drive letters to volumes, does not recognize the mapped network drive and assigns the next available drive letter to the new device or volume. This causes a collision with the existing mapped network drive.