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How to remove a tape that will not eject
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My tape will not eject. How can I get it out? Once the power source is available, some models require manually unlatching and opening a cover. When the cover is fully open, the cassette tape will eject automatically after a few seconds. If the tape still will not eject, seek assistance from a Canon Service Facility.
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Please call 1-800-OK-CANON to obtain a Service RMA before sending your camera in.
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The agent will then be able to provide you with a Service RMA number to include when sending your camera in. This number tells the Factory Service Center to "rush" the repair . Most XL Owners Club services are carried out within 3-5 business days from the time they are logged into the system (applies to warranty repairs or pre-approved repairs).
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CANON CONSUMER DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR THE UNITED STATES
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Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period on ONE YEAR from the date of original purchase, except for a defective Video Head, which will be exchanged for a period of three months from the date of purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by our factory service centers or designated service facilities located in the United States.
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Procedure for changing updated XL/XH camcorders from NTSC to PAL mode.
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For camcorders that have been upgraded by a Canon Factory Service Center to offer switchable NTSC ( 60 i) > PAL (50i) operation please follow the below steps to change operating modes. below (For information regarding converting a Canon pro series HD camcorder to multi-system operation please see )
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For more information regarding the NTSC > PAL upgrade contact a Canon Factory Service Center
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A modification can be performed to the XL-H1 series as well as the XH, XF, and XA (XA10 excluded) series HD camcorders to permit switching between NTSC and PAL recording modes. This modification must be performed by the Canon Factory Service center and is only available to end users.
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Approximate Repair Turnaround Time For Cameras.
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Precautions When Fixing the Camera Using a Tripod
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Batteries may need to be recharged or replaced.
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Batteries may need to be recharged or replaced if an error persists after battery recharge, or the unit may require a service evaluation. If the battery is currently in the device, and it is not working properly, remove the batteries and wait for 30 seconds and re-insert the batteries. In doing so, if your camera has a back-up or date and time battery, remove this battery as well.
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Updated PowerShot service notice regarding CCD issues
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about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and camcorders. However, as the service period for these product(s) have now ended, kindly note that we will no longer provide such free repair services for the affected product(s) below after it’s end of repair service date.
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Location of serial number
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Where is the serial number located? The serial number of this product may be found underneath the battery pack. You should record the number and other vital information in your user's manual in the space provided (normally at the bottom of one of the first few pages), and retain the manual as a permanent record of your purchase to aid identification in case of theft.
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