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Precautions for charging Canon rechargeable battery packs.

2. Polish the terminals with a tissue or dry cloth before charging the battery pack. If the terminals are dirty, for example if there is oil from your skin on the terminals, this may result in poor contact and the battery pack may not charge fully.

Approximate Repair Turnaround Time For Cameras.

Approximate Repair Turnaround Time For Cameras .

Precautions When Fixing the Camera Using a Tripod

Batteries may need to be recharged or replaced.

If the battery is currently in the device, and it is not working properly, remove the batteries and wait for 30 seconds and re-insert the batteries. In doing so, if your camera has a back-up or date and time battery, remove this battery as well. Removal of the back-up battery will cause a full reset of the camera and will clear any settings, including date and time.

Ordering parts for your product

Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .

Air travel restrictions information for carrying lithium and lithium ion batteries.

Travel Restrictions for Lithium and Lithium Ion Batteries A battery's electrical connections (also called contacts or terminals ,) must be protected from contact with metal or other batteries that may cause the battery to short-circuit. You can do this in several ways.