The agent will then be able to provide you with a Service RMA number to include when sending your camera in. This number tells the Factory Service Center to "rush" the repair . Most XL Owners Club services are carried out within 3-5 business days from the time they are logged into the system (applies to warranty repairs or pre-approved repairs).
For camcorders that have been upgraded by a Canon Factory Service Center to offer switchable NTSC ( 60 i) > PAL (50i) operation please follow the below steps to change operating modes. below (For information regarding converting a Canon pro series HD camcorder to multi-system operation please see )
A modification can be performed to the XL-H1 series as well as the XH, XF, and XA (XA10 excluded) series HD camcorders to permit switching between NTSC and PAL recording modes. This modification must be performed by the Canon Factory Service center and is only available to end users.
If the camcorder displays the Eject Tape warning this indicates that the tape did not load correctly. To correct this issue please try to remove the cassette and reload and/or try a new tape. If after these attempts the camcorder still will not properly load a tape then service may be required.
Using the DV Control software (sold separately) to download video and audio recordings (in HDV or DV standards) from the camcorder to the computer's hard disk. For details refer to the software?s help modules..
Selecting the Audio Mix Press the <MENU> button to open the menu and select [AUDIO SETUP]. Select [MIX SELECT], set it to [VARIABLE] or [ FIXED ] and close the menu.
Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
