2. Polish the terminals with a tissue or dry cloth before charging the battery pack. If the terminals are dirty, for example if there is oil from your skin on the terminals, this may result in poor contact and the battery pack may not charge fully.
Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
Travel Restrictions for Lithium and Lithium Ion Batteries A battery's electrical connections (also called contacts or terminals ,) must be protected from contact with metal or other batteries that may cause the battery to short-circuit. You can do this in several ways.
