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Approximate Repair Turnaround Time For Cameras.
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Precautions When Fixing the Camera Using a Tripod
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Remove cassette and reload and/or try a new tape
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If the camcorder displays the Eject Tape warning this indicates that the tape did not load correctly. To correct this issue please try to remove the cassette and reload and/or try a new tape. If after these attempts the camcorder still will not properly load a tape then service may be required.
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Secure Digital (SD) card compatiblity information.
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SD Card Compatibility Information. Canon camera and camcorder models have been designed to be fully compatible with memory cards that adhere to their respective card standards. Below is a chart reflecting the standards supported by our current models. To ensure card compatibility with your camera or camcorder model, please contact the memory card manufacturer for further information and assistance in determining card compatibility.
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How do I fit the camcorder to a tripod?
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The camcorder cannot be mounted on tripods with fixed camera positioning pins.
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Ordering parts for your product
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Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
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Clean the video heads
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Cleaning the video heads - If after four cleanings the image quality is still poor your camcorder may require service .
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Can you use the Compact Power Adapter overseas?
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This product is designed to achieve excellent performance when used with genuine Canon accessories. Canon shall not be liable for any damage to this product and/or accidents such as fire, etc., caused by the malfunction of non-genuine Canon accessories (e.g., a leakage and/or explosion of a battery pack). Please note that this warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.
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Transferring video recordings to and from a computer ZR500 and ZR600 and ZR700
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Transferring Video Recordings to and from a Computer Because procedures for digital editing software applications vary greatly, Canon cannot offer any additional support or suggestions regarding downloading and editing your video. Please refer to the software publisher or your computer manufacturer (if the software came with your computer) for assistance in using the software.
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Using the wireless controller WL-D85 ZR200, ZR300, ZR400 and ZR600 and ZR700
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Other Precautions and Notes The wide attachment may obstruct the remote sensor (the range of the wireless controller narrows), or may cause a shadow to appear on the picture when recording with the assist lamp. The wireless controller may not work properly when the remote sensor is subjected to strong light sources or direct sunlight. If the wireless controller does not work, check if the remote sensor is set to [OFF].
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