When your Canon product is not detected via the IEEE-1394 port and proper operation has been confirmed on another computer this indicates a problem with the computers ability to access the device. Please contact you computer vendor or IEEE-1394 (Firewire) card vendor for support information regarding this interface.
If the playback picture is distorted, clean the video heads using a Canon Head Cleaning Cassette or a commercially available digital video head-cleaning cassette. >. Set the <TAPE/ CARD > switch to
Removal of Device from Windows Device Manager Connect the camcorder's USB cable to the computer's USB port and make sure the POWER switch is set to PLAY (VCR) and the TAPE/ CARD switch is set to CARD . Cancel or close any windows or messages that pop up. Right click on your My Computer
Canon DV Camcorders are not bundled with any computer software to download video via the IEEE-1394 connection on the camera. To download video and still images to a computer requires an IEEE-1394 interface (Firewire), an IEEE-1394 cable, and appropriate video capture/editing software. Kits containing the appropriate OHCI compatible capture card and software for this 'firewire' technology are commercially available.
Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .