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When Attempting to Open Digital Photo Professional, an Error Message Appears (Screen Resolution and Enlargement Scale)
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Understand "Cannot playback image" message on the camera.
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Possible issues and resolutions If you have multiple memory cards, initialize another memory card and take some test shots. If images can be played back normally, the card that shows the error message may be malfunctioning. Try reformatting the faulty memory card to solve the issue.
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How to install a firmware update on the EOS 5D.
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To check the firmware version, please refer the "Firmware Q&A" above. If an ERROR message appears during the firmware update
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EOS Digital camera warranty information.
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Lake Success, NY 11042 USA (The above address is not to be used for the MAIL-IN SERVICE program )
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Clean the lens contacts.
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Mount the lens on the camera. Take a picture. If the error persists, the camera and/or lens may need be serviced by a qualified Canon Service Technician.
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Convert RAW images with Digital Photo Professional version 4
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NOTE Windows 7: Click [Start] -> [All Programs] -> [Canon Utilities ] -> [Digital Photo Professional ] -> [Digital Photo Professional ]. Windows 8.1: Click on the bottom left of the [Start] screen to display the [Apps] screen, and then click [Digital Photo Professional ].
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How to download images using the EOS Digital Rebel Windows Me/Windows XP WIA driver.
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You can download only JPEG images using the Scanner and Camera wizard, Windows Explorer or the WIA TWAIN driver. To download and process RAW images, use the File Viewer Utility .
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Understand and resolve "There are no images in the camera or memory card that match download conditions" - EOS Utility
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Understand the message When you use the EOD Utility and you see the message, There are no images in the camera or memory card that match download conditions. Images were already downloaded There are no images on the memory card.
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Uninstall and reinstall Digital Photo Professional on Windows 7
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Uninstall Digital Photo Professional Utility Ver.3.x
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ImageBrowser EX Does not Operate Correctly / Uninstalling and Reinstalling ImageBrowser EX (Mac OS X)_1
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The procedures described in this section are for uninstalling [ImageBrowser EX]; however the procedures are similar for uninstalling applications from the [Canon Utilities ] folder.
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