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Error Codes (EOS 5D Mark IV)
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Understand "Cannot playback image" message on the camera.
Possible issues and resolutions If you have multiple memory cards, initialize another memory card and take some test shots. If images can be played back normally, the card that shows the error message may be malfunctioning. Try reformatting the faulty memory card to solve the issue.
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Installing and removing the CF card on the EOS 5D Mark IV
Caution If a card-related error message is displayed on the LCD monitor, remove and reinstall the card. If the error persists, use a different card.
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When Attempting to Open Digital Photo Professional, an Error Message Appears (Screen Resolution and Enlargement Scale)
10. Set [Colors] to [High Color (16 bit)] or higher. 11 . Click [Apply]. 12. Click [Yes] and when the previous screen reappears, click [OK].
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Compatible Lenses, External Flashes, and Other Accessories (EOS 5D Mark IV)
Compatible lenses Canon EF lenses (except EF-S lenses) (35 mm-equivalent lens focal length will be as indicated on the lens) Lens mount Canon EF mount
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Displaying the Electronic Level When Shooting (EOS 5D Mark IV)
Even when the tilt is corrected, there may be a margin of error of approx. ±1°.
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How to Install from the EOS DIGITAL Solution Disk (Included CD-ROM) (EOS 5D Mark IV)
If an error occurs during installation, refer to the related information shown below. IMPORTANT With EOS DIGITAL Solution Disk Ver.25 or later, you can download and install additional software that is compatible with your camera model automatically over the Internet.
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AF (Autofocus) Does Not Work (EOS 5D Mark IV)
When cleaning the contacts on the lens side, be careful not to damage the lens surface. If the contacts are particularly dirty, please contact the nearest Canon Service Center. Mount the Lens Securely
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Formatting the cards on the EOS 5D Mark IV
Format the card in the following cases: The card was formatted by a different camera or a computer. The card is full with images or data. A card-related error is displayed.
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Manual Sensor Cleaning (EOS 5D Mark IV)
Do not insert the blower tip inside the camera beyond the lens mount . If the power is turned off, the shutter will close and the shutter curtains or reflex mirror may get damaged.
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