Recognition may be difficult depending on the smartphone. Touch slowly while changing the position or rotating horizontally. If connection is not established, keep the camera and smartphone together until the camera screen is updated .
Use of wireless communication functions is restricted in some countries and regions, and illegal use may be punishable under national or local regulations. Note that Canon can not be held liable for any problems arising from wireless communication function use in countries and regions other than those listed above.
1. Change the USB port that is connected with the camera If multiple USB ports are available on the computer, switching the cable to another port may help the camera to be recognized correctly. 2. Use [Device Manager]
Troubleshooting Drivers & Downloads Check that the version of EOS Utility is compatible with your camera and is up to date . You can use the software on the EOS DIGITAL Solution Disk that came with your camera or download the latest software from . Try turning the camera off and then back on to reinitiate the connection to the computer.
