Double check to make sure the trays are set correctly under the disc on the platen cover. If transporting the copier over a long distance, secure the platen cover with packing tape and remove the cartridge. When transporting the copier take extra care not to subject it to vibrations or shock.
To obtain the shipping address of Canon U.S.A, Inc. or Canon Canada, Inc., please call the Canon U.S.A., Inc. Help Desk at 1-800-828-4040 or Canon Canada Technical Support at 1-800-OK-CANON. Shipping charges, if any, must be prepaid.