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User Support Tool
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� What is the User Support Tool? The User Support Tool is utility software used to update firmware . This document describes how to update the firmware of the machine using the User Support Tool.
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Menu Route Map
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Off, On Register License * License/Other / Remote UI Settings/ Update Firmware Remote UI Settings Remote UI Settings
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System Error E###-#### MF630 Series and MF730 Series
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For all service errors turn off the main power switch to the unit. Unplug the printer and let it sit for 5-10 minutes. Plug the printer directly to a wall outlet, and power the printer back on. If the error does not clear, try to update the firmware on the device.
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System Error E078-0000 (MF630 Series and MF730 Series)
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Click the attachment for full instructions to update the firmware after downloading.
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Unable to scan through USB connection after windows 10 update (MF Scan Utility Models)
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http://consumer.usa. canon .com/cusa/support/consumer ... 9 . Click [Yes] on the License Agreement. ... http://consumer.usa. canon .com/cusa/support/consumer ... 3. Select the [ Canon MF Scan Utility], and click [Uninstall/Change].
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Installing the Driver/Software Via a Network for macOS
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If you use version 10.2.0 or an earlier version of the printer driver in an OS X 10. 9 or earlier environment and add a MF8000 series, MF8000C series, MF8300 series, and/or MF8300C series device, you will not be able to print if you perform a macOS update . In such cases, you need to delete the printer(s) and perform the above procedure after adding the printer(s) again with the latest driver.
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"You do not have the required privileges to access the specified folder" Appears When Scanning - MF Scan Utility (Windows) Error 9, 244, 3 or 9, 244, 2
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Open the Windows Defender Security Center by either clicking the Windows Defender icon in the System Tray, or by going to Settings -> Update & Security -> Windows Defender
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Unable to print mixed page sizes in Adobe Acrobat DC and Adobe Reader
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This article provides a workaround for being unable to printer mixed pages sizes in Adobe programs. If "Enable Protected Mode" is checked, mixed pages size documents no longer print correctly. Please be aware that Adobe has released an optional update to resolve this issue.
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Installing the Driver/Software Via USB for Windows
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If you cannot use the software after updating the operating system, uninstall the software, then reinstall it.
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Wireless LAN Troubles
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Setting the DNS Dynamic Update function Setting the machine so that it uses the same IP address every time it starts up
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