Solution If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
Please follow these steps to troubleshoot the issue: - Wi-Fi ... is connected to Wi-Fi : Tap Wi-Fi ... Make sure that Wi-Fi is enabled. ... cycling does not help : ... the printer and wireless router closer together ... ... be interfering with Wi-Fi communication ... the printer and wireless router. ... network or no Wi-Fi is available: If your mobile device and printer ... network, or Wi-Fi is unavailable, ... This feature allows your printer to send it's own signal to your mobile device without the use of a wireless router.
Note that wireless communication between all of your devices and the wireless network will be lost while you complete these steps. ... If your product issue isn't resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your additional options.
Possible solution - disable IPv6 Troubleshoot printer Wi-Fi connection by changing settings Note: depending on your printer model, you may find additional instructions helpful at Printer Support Home