Solution If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
Possible solution - disable IPv6 Troubleshoot printer Wi-Fi connection by changing settings Note: depending on your printer model, you may find additional instructions helpful at Printer Support Home
Please follow these steps to troubleshoot the issue: - Wi-Fi - Advanced ... is connected to Wi-Fi : Tap Wi-Fi ... Make sure that Wi-Fi is enabled. ... cycling does not help : ... the printer and wireless router closer together ... ... be interfering with Wi-Fi communication ... the printer and wireless router. ... network or no Wi-Fi is available: If your mobile device and printer ... network, or Wi-Fi is unavailable, ... This feature allows your printer to send it's own signal to your mobile device without the use of a wireless router.
For details on the printer driver functions, click Help or Instructions to view the online help or the on-screen manual: Advanced Guide. The Instructions button appears on the Quick Setup, Main and Maintenance sheets if the on-screen manual is installed on your computer.