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Devices Which May Interfere with Wi-Fi Communication

Solution If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.

Basic Steps for Restoring Network Communication with Your Printer

Here are some basic steps to walk through restoring network communication with your printer. This may help if you receive messages such as Printer is Offline

Print and Understand a Wireless Network Settings Page

Before you begin A Wireless Network Settings printout will provide information about your printer's wireless connection. This page will tell you many things, including if your printer is connected to your network, the printer's IP Address, signal stregth, and network name.

What is an APIPA?

If power cycling the router and the device in question (printer, PC, mobile device, etc.) does not resolve the issue, there may be a problem with the router itself. If this is the case, please contact your router manufacturer or network administrator.