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Understand printing errors in OSX 10.12 Sierra
Alternative steps
If you prefer not to update your computer to macOS 10.12.1 or later, the following steps may
help
.
Fix a Cannot Communicate With The Printer Error - PIXMA MG, MP, MX Series
If the issue isn't resolved
Canon Account
If your product issue isn't resolved after following the steps above, or if you require additional
help
, please create or log in to your
to see your additional options.