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Vertical black lines appear when I make a copy or transmit a fax
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Setting up DRPD (Desktop Manager) (C3500, C5500)
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If you plan to use the MultiPASS as a stand-alone fax machine , user settings, such as date and time, name, and telephone number are programmable through the control panel. However, to program speed dials, set legal paper for legal sized copies or faxes , or other user setting changes, it is recommended to install the MultiPASS Desktop Manager software.
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Check Printer appears on the C3000, C3500, C5000, C5500 or C635
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Check Printer appears on the C3000, C3500, C5000, C5500 or C635 The unit has a battery back-up for your fax's user settings (i. e. your unit's fax number , name, etc.). However, any faxes stored in memory will be lost. Once power is restored and the unit is able to print, a Memory Clear report will print.
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Disable third-party software to avoid installation or printing conflicts
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Troubleshoot software installation issues Some software applications and active firewalls can cause errors, installation difficulties, or prevent services from starting. To address this issue, you can prevent the application services from starting by accessing Windows' System Configuration Utility (also referred to as 'Msconfig.exe').
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Restart MPService on Windows XP SP2 or later computer (C3500, C5500)
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Work-around: Open Services and Applications to manually restart MPService
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Ordering parts for your product
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Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
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Recycling an ink tank / cartridge or inkjet printer
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Inkjet Printers For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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Restart computer with device powered on
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In some cases it is required to restart the computer with the peripheral device (printer, scanner, etc.) already powered on. Note: If system trouble prevents restarting the PC, use the power switch to turn the PC off, wait a few moments and then use the power switch to turn the PC on again. If system trouble still prevents the restart of the PC, refer to the computer's manufacturer for further assistance .
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Resolve OLEAUT32.DLL Errors on Your Windows PC
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Printer drivers or software is installed If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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Error writing to LPT1 or Spool32 error (C3500, C5500)
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Error writing to LPT1 or Spool32 error (C3500, C5500) HKEY_LOCAL_MACHINES\System\CurrentControlSet\control\Print\Printers<printer name> Example: <Canon MultiPASS C3500 Printer> Warning: If you are not familiar with editing the Registry, please seek assistance before making any changes.
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