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Allow MultiPASS Services in McAfee / ZoneAlarm Pro Firewall
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Attempting to print from a Windows XP computer with a firewall protection program installed, the following messages may appear. Program Name Service / Program Implements the NT service that starts the server MPService MultiPASS Fax ReDirector Fax ReDirector (MultiPASS F80 / F50) Spooler SubSystem App Spooler MultiPASS Toolbar MultiPASS Toolbar
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Receiving faxes using DRPD (Distinctive Ring Pattern Detection)
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Choose this mode if: telephone company. This service assigns two or more telephone numbers with distinctive ring patterns to a single telephone line, allowing you to have a fax number (s) and a telephone number(s) using only one telephone line. Your machine will automatically monitor incoming calls and based on the ring pattern, will let you know if the call is a fax or voice call.
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Contact local phone company to check the telephone wall jack for low ring voltage.
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Facsimile equipment ( fax machines ), like other telephone answering devices, require ring voltage at a telephone jack to answer automatically. The ring voltage is one of the services provided by the local phone company.
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Start Windows Print Spooler Service (Windows 7 / Vista/XP/2000)
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To resolve the error shown below , right-click Print Spooler service and then select Start. section, you may need to contact the hardware / software vendor for assistance in either disabling or removing the component. See example below.
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Allow MultiPASS Services in Norton Personal Firewall
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If the firewall program is enabled (turned on) at the time the MultiPASS Suite is being installed, messages should appear that a program is attempting to access the Internet. These programs should then appear in Norton Personal Firewall 'Programs' tab. When a program is added or removed manually in the firewall program, it is recommended to restart Windows prior to accessing it. This will allow Norton Personal Firewall to update its rule base. If Norton detects a program is accessing the Internet and a dialog box appears above Systray stating the rule base is being updated, you do not need to restart Windows. *** PC Fax only available on fax models (not MultiPASS F20, F30 or F60) Additional Troubleshooting Procedure:
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Setting up DRPD MultiPASS F50
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Setting up DRPD on the MultiPASS F50 Distinctive Ring Pattern Detection (DRPD) is a service offered by most phone companies, providing multiple phone numbers with different ring patterns on the same line. ... Another ring pattern can be assigned for faxes that the F50 MFP will receive automatically. ... For the fax line, choose from the following patterns:
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Connecting external devices to the multifunction fax
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Connecting external devices (phone, answering machine, data modem, etc.) to the fax machine .
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Enter outside dialing prefix before the fax number
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Enter outside dialing prefix before the fax number .
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Verify the fax number to send to is correct
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Contact the party to receive the fax and verify the fax number .
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Verify the remote fax machine is set to answer automatically
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[BUSY/NO SIGNAL] will appear on the display (or #018 will appear on an Activity Report) for several reasons: The remote fax is not answering (disconnected, set to not answer automatically, memory is full, etc.). The fax number being dialed is incorrect. The fax number being dialed is busy.
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