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Allow MultiPASS Services in McAfee / ZoneAlarm Pro Firewall
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Attempting to print from a Windows XP computer with a firewall protection program installed, the following messages may appear. Program Name Service / Program Implements the NT service that starts the server MPService MultiPASS Fax ReDirector Fax ReDirector (MultiPASS F80 / F50) Spooler SubSystem App Spooler MultiPASS Toolbar MultiPASS Toolbar
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Start Windows Print Spooler Service (Windows 7 / Vista/XP/2000)
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To resolve the error shown below , right-click Print Spooler service and then select Start. section, you may need to contact the hardware / software vendor for assistance in either disabling or removing the component. See example below.
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Allow MultiPASS Services in Norton Personal Firewall
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If the firewall program is enabled (turned on) at the time the MultiPASS Suite is being installed, messages should appear that a program is attempting to access the Internet. These programs should then appear in Norton Personal Firewall 'Programs' tab. When a program is added or removed manually in the firewall program, it is recommended to restart Windows prior to accessing it. This will allow Norton Personal Firewall to update its rule base. If Norton detects a program is accessing the Internet and a dialog box appears above Systray stating the rule base is being updated, you do not need to restart Windows. *** PC Fax only available on fax models (not MultiPASS F20, F30 or F60) Additional Troubleshooting Procedure:
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Scanning with MP toolbar MultiPASS F30 / F50
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Scanning using the MultiPASS Toolbar If you clicked 'Fax 'in Step 2 (F50 only ): In the Send Fax dialog box, enter the appropriate information and send the fax.
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Delete UCS32P.DLL and run MultiPASS Suite Repair
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Delete UCS32P.DLL and run MultiPASS Suite Repair .
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Fan paper prior to inserting it into the printer
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Fan paper prior to inserting into the auto sheet feeder ( ASF ).
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Clean the F50 / F30 scanning area
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Clean the scanning area when vertical black or white lines appear when faxing , copying or scanning.
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Printing the Nozzle Check Pattern F30 / F50
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Printing a nozzle test will help determine if the ink tanks are not seated properly. Follow this procedure to print the nozzle check pattern from the machine:
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Disable third-party software to avoid installation or printing conflicts
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Troubleshoot software installation issues Some software applications and active firewalls can cause errors, installation difficulties, or prevent services from starting. To address this issue, you can prevent the application services from starting by accessing Windows' System Configuration Utility (also referred to as 'Msconfig.exe').
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Computer will not boot with device connected via USB
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Turn off USB Emulation (legacy support) in the computer's BIOS Due to differences in the BIOS setups among different manufacturers and versions, please refer to the computer's documentation or technical support for assistance in checking and changing this setting.
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