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Delete queued print jobs to resolve printing errors (Windows)
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Disable third-party software to avoid installation or printing conflicts
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Troubleshoot software installation issues Some software applications and active firewalls can cause errors , installation difficulties, or prevent services from starting. To address this issue, you can prevent the application services from starting by accessing Windows' System Configuration Utility (also referred to as 'Msconfig.exe').
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Close all background applications
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Software applications that are active during installation can cause errors , installation difficulties and even abort the installation. Close all running applications , including anti-virus programs, before installing Canon Software. You can also prevent these applications from starting through 'System Configuration Utility' (also referred to as 'msconfig') in Windows 98/Me, Windows XP and Windows Vista.
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Uninstall / reinstall the MP drivers for Windows 7 (MP360 / MP370 / MP390 / MP700 / MP730)
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If, after upgrading your computer's operating system from Windows Vista to Windows 7 and you receive an error message while printing or PC Faxing is not available (MP390 and MP730 only), uninstall and reinstall the Canon MP drivers.
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Delete Print Jobs From the Queue - Windows XP or 2000
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Learn how to delete print jobs from the print queue to resolve printer errors in Windows XP and Windows 2000.
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Sharing the printer MP360/370/390
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Sharing the printer and using it on a network operating system is Windows 2000/XP: Windows 98/Me or Windows 2000/XP When a document is printed by the client system to a shared printer, any printing messages (status or error messages ) will be displayed on the server system.
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Start Windows Print Spooler Service (Windows 7 / Vista/XP/2000)
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To resolve the error shown below , right-click Print Spooler service and then select Start.
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Uninstall interfering software or disable background printing
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BJ (MP) Metafile error. Problem: While attempting to print from a PC running Windows 98 or Windows Me, the following error is encountered (For MultiPASS it will be "MP metafile")
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Error: Printer Not Responding / Off-line (Configure to Correct Port) - Windows
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If the printer doesn't respond to a print command or is off-line, the printer driver port may not be correctly configured. For example, if your printer is connected via USB but the port is configured to send print commands wirelessly, you would not be able to print. The steps below may help resolve the issue.
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LCD messages (MP370)
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LCD error messages MultiPASS MP370
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