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Set DRPD (Distinctive Ring Pattern Detection) receive mode on the MP390
Prior to setting the fax to DRPD receive mode, you must subscribe to distinctive ring service through your local phone company. Please note this service may not be available in all areas.
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Receiving faxes using DRPD (Distinctive Ring Pattern Detection)
Choose this mode if: telephone company. This service assigns two or more telephone numbers with distinctive ring patterns to a single telephone line, allowing you to have a fax number (s) and a telephone number(s) using only one telephone line. Your machine will automatically monitor incoming calls and based on the ring pattern, will let you know if the call is a fax or voice call.
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Contact local phone company to check the telephone wall jack for low ring voltage.
Facsimile equipment ( fax machines ), like other telephone answering devices, require ring voltage at a telephone jack to answer automatically. The ring voltage is one of the services provided by the local phone company.
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Start Windows Print Spooler Service (Windows 7 / Vista/XP/2000)
To resolve the error shown below , right-click Print Spooler service and then select Start. section, you may need to contact the hardware / software vendor for assistance in either disabling or removing the component. See example below.
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Enable RX Reduction to automatically reduce faxes to fit the paper loaded - MP390
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Print faxes from memory (MP390)
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Enter outside dialing prefix before the fax number
Enter outside dialing prefix before the fax number .
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Verify the fax number to send to is correct
Contact the party to receive the fax and verify the fax number .
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Verify the remote fax machine is set to answer automatically
[BUSY/NO SIGNAL] will appear on the display (or #018 will appear on an Activity Report) for several reasons: The remote fax is not answering (disconnected, set to not answer automatically, memory is full, etc.). The fax number being dialed is incorrect. The fax number being dialed is busy.
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Connect the fax to the correct phone line
This will occur if there are multiple lines and telephone jacks in the same location. Or if the telephone jack is wired for two lines. For example, line one is to be used for voice calls and line two is to receive faxes. Disconnect the fax machine from the telephone wall jack. Connect a known functioning single-line telephone directly to the telephone wall jack.
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