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How to Test the Send and Receive Functions for Faxing
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Once our service receives your fax , a test page will be sent back to the fax number programmed into your machine. This process generally takes 2 to 3 minutes.
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Test Fax # - Canon Fax Machines and Office All-In-Ones
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Once our service receives your fax , a test page will be sent back to the fax number programmed into your machine. This process generally takes 2 to 3 minutes.
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Vertical black lines appear when I make a copy or transmit a fax
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Check Printer appears on the C3000, C3500, C5000, C5500 or C635
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Check Printer appears on the C3000, C3500, C5000, C5500 or C635 The unit has a battery back-up for your fax's user settings (i. e. your unit's fax number , name, etc.). However, any faxes stored in memory will be lost. Once power is restored and the unit is able to print, a Memory Clear report will print.
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Disable third-party software to avoid installation or printing conflicts
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Troubleshoot software installation issues Some software applications and active firewalls can cause errors, installation difficulties, or prevent services from starting. To address this issue, you can prevent the application services from starting by accessing Windows' System Configuration Utility (also referred to as 'Msconfig.exe').
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Windows XP compatibility information for MultiPASS C3000 / C5000
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Since the MultiPASS C3000 / C5000 were sold years prior to the release of Windows XP, an upgraded version of the Desktop Manager software and other drivers for this product is not available. However, a simple workaround is available that provides limited functionality with the Windows XP operating system. Please note that this workaround addresses printing within Windows XP only. You will not be able to use your MultiPASS for any other PC-based functions (scanner or faxing ). You will be able to use the copy function and also send and receive faxes through the standalone modes built in to the product.
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Ordering parts for your product
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Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
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Recycling an ink tank / cartridge or inkjet printer
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Inkjet Printers For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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Resolve OLEAUT32.DLL Errors on Your Windows PC
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Printer drivers or software is installed If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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