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Allow MultiPASS Services in McAfee / ZoneAlarm Pro Firewall
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Attempting to print from a Windows XP computer with a firewall protection program installed, the following messages may appear. Program Name Service / Program Implements the NT service that starts the server MPService MultiPASS Fax ReDirector Fax ReDirector (MultiPASS F80 / F50) Spooler SubSystem App Spooler MultiPASS Toolbar MultiPASS Toolbar
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Vertical black lines appear when I make a copy or transmit a fax
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Setting the Fax Receive Mode ( standalone ) - C755 / C555 / C545 / C560 / C530
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FAX ONLY MODE The MultiPASS assumes all incoming calls are from fax machines sending faxes . It receives the documents automatically and disconnects all voice calls.
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Setting up DRPD (Desktop Manager) (C3500, C5500)
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If you plan to use the MultiPASS as a stand-alone fax machine , user settings, such as date and time, name, and telephone number are programmable through the control panel. However, to program speed dials, set legal paper for legal sized copies or faxes , or other user setting changes, it is recommended to install the MultiPASS Desktop Manager software.
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Check Printer appears on the C3000, C3500, C5000, C5500 or C635
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Check Printer appears on the C3000, C3500, C5000, C5500 or C635 The unit has a battery back-up for your fax's user settings (i. e. your unit's fax number , name, etc.). However, any faxes stored in memory will be lost. Once power is restored and the unit is able to print, a Memory Clear report will print.
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Press ON/OFF switch to reset the multifunction device
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If the device is not functioning properly or to clear memory, reset it. If resetting the printer's power does not clear the error or return the machine to a functioning state, it may be necessary to attempt a service reset. for instructions to attempt a service reset.
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Restart MPService on Windows XP SP2 or later computer (C3500, C5500)
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Work-around: Open Services and Applications to manually restart MPService
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Ordering parts for your product
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Ordering Replacement Parts The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance .
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Recycling an ink tank / cartridge or inkjet printer
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Inkjet Printers For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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Installing the Windows XP drivers on computer upgraded from Windows NT 4.0 (C5500)
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Installing the Windows XP drivers on computer upgraded from Windows NT 4.0 (C5500) dialog, select 'Yes'. At the Uninstallation query - Do you want to permanently delete the existing MultiPASS database including your sent and received faxes , Fax Log and Address Book? dialog, select 'No'.
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