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Basic Steps for Restoring Network Communication with Your Printer
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Here are some basic steps to walk through restoring network communication with your printer. This may help if you receive messages such as Printer is Offline
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Error 6901 or 6910 occurs on network capable models
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If you experience 6901 or 6910 error on your printer, turn it off and plug it directly into a known working outlet. Also, disabling IPv6 may help to resolve this issue. Follow the procedure below to disable IPv6:
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Wireless Setup Links - Canon Printers
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Before Starting Please note that the models listed here are U.S. models. If you are outside of the U.S. and need assistance in setting up your printer to work on a wireless network, please visit the
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Find the page yield per ink tank for your Canon inkjet printer
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About page yields When you are looking to buy an inkjet printer, photo/office all-in-one, or inkjet fax , the page yield (the number of pages that it can print using one ink cartidge) may be a decision factor. Learn more about how page yields are measured
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Information About the AZDK Designation
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AZDK information If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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Devices Which May Interfere with Wi-Fi Communication
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Solution If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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You Don't Have Required Privileges to Access the Folder - IJ Scan Utility - Windows 10 1903 or Later
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Solution The steps below will help you to resolve the issue.
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Understand printing errors in OSX 10.12 Sierra
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Alternative steps If you prefer not to update your computer to macOS 10.12.1 or later, the following steps may help .
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AirPrint for iPad With iPadOS 13.1
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Cancel a print job. If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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"No AirPrint Printers Found" When Attempting to Print from an iOS or iPadOS Device (PIXMA / MAXIFY)
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Please follow these steps to troubleshoot the issue: If your printer isn't found, you may need to Try to print again. If power cycling does not help :
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