If TWAIN scan applications quit unexpectedly when launching or display an error message then quit, move third party data source files from the TWAIN Data Source folder*.
If the ink cartridge is not installed properly, an error message will appear on the display. It may be necessary to remove and reinsert the ink cartridge to reseat it.
Easy-PhotoPrint EX If there are error messages or the program shuts down when attempting to print a photo, try printing a different photo or a photo from a different source. If this new photo prints, the first photo may have become corrupted in some manner, causing the error.