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Disconnect and reconnect the USB cable to ensure a secure connection
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Error 259 when attempting to scan from MP Navigator EX
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Cannot Create Output File When Installing Canon Software - Windows
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Fix the "Cannot create output file" error if it appears when installing Canon software using a Windows PC.
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Removing the Protective Sheet for film scanning (5600F)
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Removing the Protective Sheet for film scanning (5600F) To remove the protective sheet from the document stage cover, push down the lever two levers at the top of the protect sheet (1) and pull outward (2) to detach it.
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MP Navigator EX Crashes After Updating to macOS 10.13 0r later
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If you experience the MP Navigator EX Quit Unexpectedly error , or the program does not start or other errors in macOS follow the steps below. Delete MP Navigator EX from Applications
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Create a new admin user account and then attempt the operation again under that account
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Create a new admin user account and then attempt the operation again under that account Some errors that may be cleared include but are not limited to " Insufficient Memory appears launching MP Navigator / MP Navigator EX", " MP Navigator has stopped working", "An error occurred while files were being copied", etc. To create a new user account, follow the steps below. Mac OS X
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Delete file found in Network Shortcuts folder for "(Program) stopped working" and similar messages
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My Web Sites on MSN If file (or icon) My Web Sites on MSN is found in the folder listed below, delete it.* Error examples include " MP Navigator has stopped working", "Solution Menu has stopped working", etc.
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Move non-Canon TWAIN files from TWAIN_32 folder
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It may be necessary to move a competitor's data source files from C:\Windows\TWAIN_32\ so that the Canon scanner driver will function properly. From the TWAIN_32\ folder, move the entire sub-folder to another drive or directory. Note: If an error appears that the file is in use or that permission is required to move the data source file, start the computer in Selective Startup
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Preparing to scan film using the Film Guide (5600F / 9000F)
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Preparing to Scan Film (5600F) Store the protective sheet in a safe place so that it will not get bent or broken. Always put the protective sheet back when you are not scanning film to protect the light source in the document cover.
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Using MP Navigator EX to Create/edit PDF Files (9000F)
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Using MP Navigator EX to Create/edit PDF Files (9000F) Note: If a password- protected PDF file is selected, you will be prompted to enter the password. Add/delete pages as required.
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