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Received "Out of memory error" while scanning
If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through/Remove Background] if they are set to on.
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ERROR : Device cannot be Locked.
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Error message ""CaptureOnTouch (model name)" is not optimized for your Mac." appears when launching CoT on Mac OS 10.13.4 (or later)
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Error: Scan Mode is not Selected (CaptureOnTouch)
The error "Scan mode is not selected" while using CaptureOnTouch indicates that when you attempted to scan, the Document Type was not selected first (Step 1).
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Getting error " Cannot load driver " when scanning on macOS with imageFORUMLA scanner.
If you are still getting the "Cannot load driver" error , please try moving the USB cable, on the computer, to a different port and try again.
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Scanning using CaptureOnTouch on a Windows computer is slower than expected
If you are using Windows Defender, follow these steps to exclude our CaptureOnTouch application from the Windows Defender software monitoring. Click "Turn on Windows Defender" from Windows Defender screen. Select "Virus & threat protection ", then open the "Virus & threat protection settings".
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DFR (Double Feed Retry) Button isn't working on my imageFORMULA scanner.
That's it! The next time your scanner detects a double feed, the DFR light will flash allowing you to clear the error and refeed the original document again.
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How to replace the consumable rollers (feed roller and retard roller) on the DR-C240.
Open the retard roller cover Pull the left lever that secures the retard roller to the scanner, and remove the retard roller Install the new retard roller by inserting the right side first
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Documents frequently jam while scanning - DR-C230/C240
Open the retard roller cover. Pull the left lever that secures the retard roller to the scanner, and remove the roller. Install the new retard roller by inserting the right side first.
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