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CMS-XML Received "Out of memory error" while scanning
If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through/Remove Background] if they are set to on.
CMS-XML ERROR : Device cannot be Locked.
CMS-XML Error message ""CaptureOnTouch (model name)" is not optimized for your Mac." appears when launching CoT on Mac OS 10.13.4 (or later)
CMS-XML Getting error " Cannot load driver " when scanning on macOS with imageFORUMLA scanner.
If you are still getting the "Cannot load driver" error , please try moving the USB cable, on the computer, to a different port and try again.
CMS-XML Scanning using CaptureOnTouch on a Windows computer is slower than expected
If you are using Windows Defender, follow these steps to exclude our CaptureOnTouch application from the Windows Defender software monitoring. Click "Turn on Windows Defender" from Windows Defender screen. Select "Virus & threat protection ", then open the "Virus & threat protection settings".
CMS-XML Documents frequently jam while scanning - DR-C230/C240
Open the retard roller cover. Pull the left lever that secures the retard roller to the scanner, and remove the roller. Install the new retard roller by inserting the right side first.