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Using an iOS or Android Device as a Remote control using Monitor while Home
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Android devices compatible with NFC: When the app is not installed, you can touch the Android device to the camcorder to automatically open the Google PlayTM download page. Streaming via Wi-Fi (Monitor from Home)
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Countries and Regions Permitting Wireless Communication Function Use
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Turn off the drop sensor when using the camcorder during strong vibration
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The drop sensor detects when the camcorder is dropped or bumped and activates a protection mechanism to help prevent hard disk damage. While the mechanism is active,
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VIXIA HG21 Kit contents
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BP-807 Battery Pack CA-570 Compact Power Adapter (incl. power cord) WL-D88 Wireless Controller Lithium Button Battery CR2025 for Wireless Controller CTC-100/S Component Cable (Red / Green / Blue plugs) STV-250N Stereo Video Cable (Yellow / Red / White plugs) IFC-400PCU USB Cable Software CD-ROM (*1) and Installation Guide PIXELA ImageMixer 3 SE (Windows XP/Vista only)
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Clean and Sanitize Your Camera Equipment
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Cleaning of Camera, Lens and Video Products For the purpose of helping to sanitize your Canon Camera, Lens and Video products, it is recommended that you clean parts touched with the hands such as camera grips, dials and lens exteriors.
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Nomenclature of the VIXIA HG21 camcorder
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VIXIA HG21 Wireless Controller WL-D88
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Secure Digital (SD) card compatiblity information
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SD / SDHC Card Compatibility Information. Canon camera and camcorder models have been designed to be fully compatible with memory cards that adhere to their respective card standards. Below is a chart reflecting the standards supported by our current models. To ensure card compatibility with your camera or camcorder model, please contact the memory card manufacturer for further information and assistance in determining card compatibility.
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How do i get parts for my camcorder?
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Items purchased directly from the Parts Ordering Center are not returnable, and there is a chance that they will not correct your issue. Spare parts sold through the Parts Ordering Center do not come with installation or setup instructions. We ask that you allow us to troubleshoot your unit first in order to help diagnose the cause of the issue you are having.
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Find the Latest Version of Canon Software for Cameras
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If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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Working with files saved in HEVC format.
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Preparation for Working with Files Saved in HEVC Format (Display and Saving) To work with files in the above format shot on an EOS-1D X Mark III, it is necessary to enable HEVC codec. Select the images in the main window, and in the [ Help ] menu, select [Activate HEVC codec], and follow the displayed instructions to enable it.
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