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When Attempting to Open Digital Photo Professional, an Error Message Appears (Screen Resolution and Enlargement Scale)
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Images cannot be downloaded to the computer. [There are no images in the camera or memory card that match download conditions] message is displayed.
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Refer to the following explanation if images cannot be successfully downloaded to the computer using EOS Utility. The Cause and Meaning of the Error Message The following problem is a possible cause of the [There are no images in the camera or memory card that match download conditions] message being displayed after clicking the [Starts to download images] button in EOS Utility.
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When attempting to open Digital Photo Professional 4.X, [This program requires a display capable of 1024 x 720 resolution or more (Screen area).] is displayed and the program will not run.
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Digital Photo Professional cannot be run when the resolution of your monitor is set lower than 1024×720, or when color setting are lower than High Color (16bit). In these cases, the below error message will be displayed.
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Understand "Cannot playback image" message on the camera.
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Possible issues and resolutions If you have multiple memory cards, initialize another memory card and take some test shots. If images can be played back normally, the card that shows the error message may be malfunctioning. Try reformatting the faulty memory card to solve the issue.
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Runtime error with Digital Photo Professional 4 on Windows
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Temporary Solution Please remove the following folder: C :\ProgramData\Canon_Inc_IC\ELRT
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Install the Software from the EOS DIGITAL Solution Disk of From the Canon Website
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Even if the previous version of the software is installed, install the software by following the steps below (the current software will overwrite the previous version). If errors occur during installation, please see the 'Related information' section at the end of the page.
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� If� you� feel� that� focusing� errors � are� not� fixed� aPer� using� this� func+on� several� +mes,� contact� a� Canon� service� center.� � We� appreciate� your� understanding� that� if� repairs� are� necessary,� there� may� be� a� charge� for� equipment� out� of� warranty.
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In the unlikely event that an error occurs during the firmware update, please remove the battery and stop the update procedure. Check the remaining battery level and the firmware on the card, and if there are no problems, start over the procedure from the beginning.
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